Terms & Conditions, Privacy Policy & FAQ's
1. Terms & Conditions
1.1 Website Use
All images and content on this website are copyrighted and cannot be used, copied, or reproduced without permission.
Unauthorised use of any materials may result in legal action.
1.2 Orders & Payments
Orders for prints are confirmed once full payment has been received. Client work and collaborations will be invoiced, with work commencing once payment is received as per the terms of said invoice.
Prices are subject to change without prior notice.
Secure payment gateways (e.g., Stripe, PayPal) are used to process transactions.
1.3 Licensing & Copyright
Purchasing a print does not grant the buyer any rights for reproduction, commercial use, or redistribution. Prints are for personal use only.
Digital downloads are strictly for personal use unless otherwise stated; any use in the public domain will need to be accompanied by a commercial license unless this use is part of a collaboration or project, where licensing agreements are covered in the terms of the contract. Please contact info@faimos.com to discuss this further.
1.4 Shipping & Delivery
Estimated delivery times vary depending on the location and print type.
Buyers are responsible for providing accurate shipping information.
Print sales are on hold currently due to Fai traveling; these will be available again shortly. Please email info@faimos.com if you have a request, and we will do our best to facilitate your requests.
1.5 Limitation of Liability
The website owner is not responsible for delays, loss, or damage caused by third-party shipping carriers.
In case of force majeure (natural disasters, strikes, etc.), delays may occur.
1.6 Direct Collaborations & Custom Work
If you're interested in working with me on commissioned photography, licensing images, or other creative projects, please get in touch via [insert contact method].
Each project comes with unique terms and conditions based on the scope, usage rights, and deliverables. A formal agreement will be provided before work begins.
2. Privacy Policy
2.1 Information Collected
Personal details (name, email, shipping address) are collected during purchase.
Payment details are processed securely via third-party payment providers.
Cookies and analytics track website activity to improve user experience.
2.2 How Your Data is Used
To process orders, provide customer support, and improve the website.
Marketing emails are only sent with opt-in consent.
Data is never sold or shared with third parties for advertising purposes.
2.3 Security Measures
SSL encryption protects sensitive information.
Secure third-party payment processors ensure financial data safety.
2.4 Customer Rights
Users can request access, correction, or deletion of their data.
Contact support for privacy-related concerns at info@faimos.com
3. Returns & Refunds Policy for Prints ONLY
3.1 Print Orders
As prints are per order, all sales are final.
Returns or exchanges are only accepted for defective or damaged prints.
It is normal and not considered a fault if there is a variation in colour profile from your digital checkout to the real-life print. Variations in colour profiles, screen qualities and printing techniques are considered normal.
If you are looking to match a specific colour with your interior please contact info@faimos.com for a custom variation of the print you are interested in.
3.2 Reporting Issues
If an item arrives damaged, notify us within 7 days with photos as proof.
A replacement will be sent for defective items, but no refunds are issued.
3.3 Order Cancellations
Orders can be canceled within 24 hours for a full refund.
After 24 hours, cancellations are not possible as prints are in production.
3.4 Digital Downloads
No refunds are available for digital purchases.
4. FAQ’s
4.1 Ordering & Payments
Q: How do I purchase a print?
A: Select your preferred print size, add it to your cart, and check out securely.
Q: What payment methods do you accept?
A: Credit cards, PayPal, and other secure payment options.
4.2 Shipping & Delivery
Q: How long does shipping take?
A: Prints typically take 1-3 weeks, depending on location and production time. Please be patient; it will be worth it, we promise.
Q: Do you ship internationally?
A: Yes, worldwide shipping is available, with varying delivery times.
4.3 Print Quality & Materials
Q: What kind of paper is used for prints?
A: All prints are printed with a fine art digital printer of archival quality, the industry standard in galleries and museums worldwide.
Q: What type of printer is used?
A: The latest Epson P20070 printer uses genuine Epson Ultrachrome Pro inks.
Q: Are prints signed?
A: All prints are sent with an authentication certificate.
Q: How are the Prints mounted for framing?
A: Photographs are printed and dry-mounted to an archival 5mm foam board using an acid-free film. This process involves passing the artwork through a press and bonding it to a substrate, ensuring that the print remains perfectly flat and ripple-free for many years to come.
Q: What type of frames are used?
A: The shadowbox frames are handcrafted from locally sourced FSC-certified timbers.
Using museum-quality acrylic in place of glass to protect the print from damaging UV rays. This also keeps the weight to a minimum to avoid breakages. Each frame is finished with hanging wire.
Q: What frame sizes are available as standard?
Print 200 x 300mm with Frame 220 x 320mm
Print 400 x 600mm with Frame 422 x 622mm
Print 600 x 900mm with Frame 628 x 928mm
Print 800 x 1200mm with Frame 828 x 1228mm
Q: Can you do custom sizes?
A: Yes, we can. Please email info@faimos.com so we can work with our printing team to quote this for you.
4.4 Returns & Refunds
Q: What if my print arrives damaged?
A: Send us an email with photos, and we’ll arrange a replacement.
Q: Can I cancel my order?
A: Yes, within 24 hours of placing the order.
4.5 Licensing & Digital Use
Q: Can I use the images for commercial projects?
A: No, prints are for personal use only. Contact for licensing inquiries.
4.6 Custom Work & Collaborations
Q: Can I commission a custom piece or book a photography session?
A: Absolutely! Get in touch via info@faimos.com to discuss your project.
Q: How does working with you directly differ from ordering prints?
A: Depending on the project, custom work, commissions, and licensing come with specific terms. Before confirming a collaboration, we'll discuss scope, rights, pricing, and other details.